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Assistance Coverage

Assistance Coverage is also available to Windows system owners who already have a Windows support person who takes care of routine system administration tasks, specifically those listed under "Day-To-Day System Maintenance" in the Comprehensive Coverage contract. Typically, this person is a graduate student, a departmental computer support person, or the workstation owner. Assistance Coverage provides a BVOS Windows professional who will assist the designated everyday support person with the following:

Operating system maintenance

  • installation and upgrades of the operating system
  • installation of required patches and security fixes
  • miscellaneous troubleshooting

Miscellaneous items

  • hardware/software purchase and migration consulting
  • installation of compatible hardware peripherals
  • coordination of any hardware maintenance by vendors or BVOS

Backups

Two options are available:

Note that contract services are available during business hours (0900 to 1700 Monday through Friday), with response time not to exceed one business day. Contracts are for a period of one year. With a expiration/renewal date of original signed contract, and will renew automatically, unless the customer provides written notice of the cancellation.

Systems under contract should be covered by software maintenance so that vendor patches and upgrades are available for the operating system, windowing system, etc. Software maintenance costs vary for each workstation vendor; see the "Software Distribution" section for yearly software maintenance costs.

Each contract will have a designated BVOS IT professional who will provide a single point of contact.

For more information, contact the BVOS IT Services Group at itsolutions@brazosvos.com.